Placeholders
Welcome Message Placeholders
Built-in
| Placeholder | Description |
|---|---|
| %user% | Mentions the user, will display nickname if set |
| %username% | Display the user's name |
| %user_id% | Display the user's numeric ID |
| %ticket_id% | Display the ticket's numeric ID |
| %open_tickets% | Display the number of open tickets in the server |
| %total_tickets% | Display the number of tickets that have ever been opened in the server |
| %user_open_tickets% | Display the number of tickets that the user currently has open in the server |
| %user_total_tickets% | Display the number of tickets that the user has ever opened in the server |
| %ticket_limit% | Display the server's ticket limit |
| %channel% | Mention the channel |
| %rating_count% | Amount of feedback ratings you have received |
| %average_rating% | Displays server's average feedback rating |
| %time% | Display the current time |
| %date% | Display today's date |
| %datetime% | Display the current date and time |
| %timestamp% | Display the current Unix timestamp as a raw number |
| %date_days:N% | Display a date N days from now |
| %date_days:N:FORMAT% | Display a date N days from now with Discord format |
| %date_weeks:N% | Display a date N weeks from now |
| %date_weeks:N:FORMAT% | Display a date N weeks from now with Discord format |
| %date_months:N% | Display a date N months from now |
| %date_months:N:FORMAT% | Display a date N months from now with Discord format |
| %date_timestamp:UNIX% | Convert a Unix timestamp to a date |
| %date_timestamp:UNIX:FORMAT% | Convert a Unix timestamp to a date with Discord format |
| %timestamp_days:N% | Display the raw Unix timestamp N days from now |
| * %first_response_time_weekly% | Staff average first response time to tickets this week |
| * %first_response_time_monthly% | Staff average first response time to tickets this month |
| * %first_response_time_all_time% | Staff average first response time to tickets since the beginning |
| %discord_account_creation_date% | The date and time that the user's Discord account was created |
| %discord_account_age% | How long ago the user's Discord account was created |
Placeholders marked with a * are premium features. Learn more about premium here.
N = number of days/weeks/months
UNIX = Unix timestamp
FORMAT = Discord format code: d (short date), D (long date), t (short time), T (long time), f (short date/time, default), F (long date/time), R (relative)
Integrations
All integration placeholders are automatically active, you do not have to do anything special apart from include them in your welcome message.
Bloxlink
These placeholders are available if the user has linked their Roblox account via Bloxlink
| Placeholder | Description |
|---|---|
| %roblox_username% | The user's Roblox username |
| %roblox_id% | The user's numeric Roblox ID |
| %roblox_display_name% | The user's Roblox display name |
| %roblox_profile_url% | The full clickable URL to the user's Roblox profile |
| %roblox_account_age% | How long ago the user's Roblox account was created |
| %roblox_account_created% | The date on which the user's Roblox account was created |
Custom Naming Scheme Placeholders:
| Placeholder | Description |
|---|---|
| %id% | Display the unique ticket ID |
| %id_padded% | Display the unique ticket ID to 4 places |
| %username% | Display the user's name |
| %nickname% | Display the user's nickname |
| %claimed% | Display whether the ticket is claimed or unclaimed |
| %claim_indicator% | Display 🟢 if claimed or 🔴 if unclaimed |
| %claimed_by% | Display the claimer's username |
| %date% | Display the current date in short format |
| %date:FORMAT% | Display the current date with custom format |
| %date_days:N% | Display a date N days from now |
| %date_days:N:FORMAT% | Display a date N days from now with custom format |
| %date_weeks:N% | Display a date N weeks from now |
| %date_weeks:N:FORMAT% | Display a date N weeks from now with custom format |
| %date_months:N% | Display a date N months from now |
| %date_months:N:FORMAT% | Display a date N months from now with custom format |
| %date_timestamp:UNIX% | Convert a Unix timestamp to a date |
| %date_timestamp:UNIX:FORMAT% | Convert a Unix timestamp to a date with custom format |
N = number of days/weeks/months
UNIX = Unix timestamp
FORMAT = custom format using tokens: yyyy (4-digit year), yy (2-digit year), mm (zero-padded month), m (single-digit month), dd (zero-padded day), d (single-digit day). Use any separator, e.g. yyyy-mm-dd, d/m/yy, dd.mm.yyyy. Defaults to short format (jan19) if not specified.
Escaping Placeholders
To display a placeholder as literal text instead of having it replaced, use backslashes: \%placeholder\%