Add Admin / Support

You can quickly add users to your default team in staff teams with these commands.

There is a major difference between the two, so let's cover them:

Add Admin

Command: /addadmin @username, /addadmin @role

Not only does this add the specified user to the default team in staff teams but it also gives that user full administrator privileges of the Tickets bot for your server. This is just for obtaining administrator privileges for the Tickets bot itself, not your server.

Grants Full Bot Control

Having these privileges of the bot means the user will be able to use all features of the web dashboard and control all the configuration, settings, and customisation of the bot as well as see ALL of the tickets/transcripts contained there. Only give this privilege to those you trust.

Add Support

Command: /addsupport @role

Deprecated: Use Roles Instead

Users in support teams are now deprecated. Please migrate to roles.

This adds the specified role to the default team in staff teams. The only thing the users with this role will be able to see on the web dashboard are the tickets that the default team has been assigned as a support team.