Tickets

The Tickets page shows all currently open tickets in your server. From here you can filter, sort, label, and take bulk actions on tickets, or click through to view an individual ticket's messages.

Filtering and Sorting

The filter card at the top of the page provides several controls for narrowing down the ticket list. Filters are applied automatically as you type.

Sort By

A dropdown that controls the order of the ticket list. The options are:

Sort	Behaviour
Unclaimed & Awaiting Response First	Tickets that are unclaimed or claimed by you appear first. Among those, tickets awaiting a user response are prioritised. This is the default.
Ticket ID (Ascending) / Oldest First	Sorts by ticket number from lowest to highest.
Ticket ID (Descending) / Newest First	Sorts by ticket number from highest to lowest.

Panel

Filter tickets by the ticket panel they were created from. Select a panel name, or choose "Any Panel" to show all tickets.

Text Filters

The following text fields filter tickets by specific criteria. The Ticket ID, Username, and User ID filters are mutually exclusive: entering a value in one clears the others.

Filter	Description
Ticket ID	Show only the ticket with this ID number.
Username	Search by the ticket opener's Discord username.
User ID	Search by the ticket opener's Discord user ID.
Claimed By ID	Show only tickets claimed by this staff member's Discord user ID.

Only Show Unclaimed & My Tickets

A toggle that, when enabled, hides tickets that are claimed by other staff members. Only unclaimed tickets and tickets claimed by you are shown.

Table Columns

You can customise which columns appear in the ticket table using the column selector button above the table. The available columns are:

Column	Description
ID	The ticket's unique number.
Panel	The panel the ticket was created from.
User	The Discord username of the ticket opener.
Opened	How long ago the ticket was opened (e.g. "2 hours ago").
Claimed By	The staff member who claimed the ticket, or "Unclaimed".
Last Message	How long ago the most recent message was sent.
Awaiting Response	Whether the last message in the ticket was from the user (i.e. staff have not yet replied).
Labels	Any labels assigned to the ticket.

Labels

Labels are coloured tags you can assign to tickets to help organise and categorise them. Labels are shared between the Tickets and Transcripts pages, so any label you create here is also available on transcripts.

Filtering by Label

If you have created labels, they appear as pill buttons below the filter fields. Click a label to toggle it as a filter. When one or more labels are active, only tickets with at least one of those labels are shown.

Assigning Labels to a Ticket

In the Labels column of the ticket table, click the + button next to a ticket's existing labels. A dropdown appears listing all available labels. Click a label to assign or remove it. Changes are saved immediately.

Managing Labels

Admin Only

The "Manage Labels" button is visible only to server administrators.

Click Manage Labels in the filter card header to open the label management modal. From here you can:

• View all existing labels
• Delete a label by clicking the bin icon next to it
• Create a new label by clicking + Create Label, entering a Label Name, choosing a Colour, and clicking Create

Viewing a Ticket

Click the View button on any ticket row to open the ticket detail page.

Ticket Info

A collapsible section at the top shows the ticket's metadata:

Field	Description
ID	The ticket number.
Panel	The panel the ticket was created from.
Opened	The date and time the ticket was opened.
Opener	The Discord username and user ID of the person who opened the ticket.
Claimed by	The staff member who claimed the ticket, or "Unclaimed".

Close Ticket

You can close the ticket by entering an optional close reason and clicking Close. After closing, you are returned to the tickets list.

Send Close Request

Instead of closing the ticket immediately, you can send a close request to the ticket opener. They will see Accept and Deny buttons in Discord. You can optionally provide a reason and an Auto-close delay (hours) value. If the user does not respond within the specified number of hours, the ticket closes automatically.

Messages

The ticket's messages are displayed below, rendered in the same style as Discord. Messages refresh automatically.

Premium Feature

Replying to tickets from the dashboard and live message updates via WebSocket require Premium. Without Premium, messages refresh on a polling interval.

If your server has Premium, a text input appears below the messages. Type your reply and click Send to post a message to the ticket channel in Discord. You can also use the Select Tag button to send a pre-made tag response.

Bulk Actions

To perform actions on multiple tickets at once, select tickets using the checkboxes in the leftmost column of the table. You can also use the checkbox in the header row to select or deselect all visible tickets.

Once you have selected one or more tickets, a Bulk Actions section appears below the table. Expand it to see the available actions:

Action	Description
Send Message	Send the same message to all selected tickets. Enter the message text (up to 2000 characters) and click Send.
Send Tag	Send a tag to all selected tickets. Choose a tag from the dropdown and click Send. This option only appears if you have tags configured.
Send Close Request	Send a close request to all selected tickets. You can optionally enter a reason and an auto-close delay in hours.
Close tickets	Close all selected tickets immediately. You can optionally enter a close reason.