Setup
Thanks for choosing Tickets as your support solution! In this guide we'll teach you how to get up and running in no time at all.
Need Help?
If you need any assistance in the process, feel free to join our Discord server and open a ticket to talk to our support staff.
For those with previous experience configuring Discord bots
Quickly get the absolute basic functions of a ticket system for your server in 5 steps:
- Invite the bot
- Make yourself admin of the bot
/addadmin @your-username - Go to the web dashboard
- Make a ticket panel
- Go back to Discord and add your staff as support so they can see and answer tickets
/addsupport @your-role
Continue Through the Setup Guide
It is HIGHLY RECOMMENDED to continue reading through SETUP and the rest of the documentation, as these steps only provide the most basic working ticket system. There are many ways to customise the system, messages, notifications, and support staff.
For Beginners with Discord Bots
You'll need to start by inviting Tickets to your server.
If you've already invited the bot to your server, feel free to jump ahead and start configuring it.
Pages in This Chapter
| Page | What it covers |
|---|---|
| Inviting the Bot | Adding Tickets to your server from invite.tickets.bot, and the permissions it asks for |
| Language Customisation | Setting your server's language with /language, with over 30 supported |
| Bot Configuration | Choosing between the web dashboard and in-Discord slash commands to configure the bot |
| Web Dashboard | Logging in with Discord and selecting your server, the recommended configuration route |
| Setup Command | What /setup creates automatically, and why it is not the recommended route |
| Ticket Panels | Creating your first panel, the embed with a button that members click to open a ticket |
| Support Staff | Giving staff access to tickets with /addsupport, /addadmin, and staff teams |