Whitelabel Setup Guide
Thanks for purchasing whitelabel and supporting us!
Please follow this guide very carefully. If you skip a single step, the process will not work. The setup is short, and will only need to be done once.
(Step 1 of 6) Link Patreon Account
If you haven't done so already, you'll need to link your Patreon and Discord accounts in your Patreon settings. Patreon has a longer guide on how to do this.
(Step 2 of 6) Create Bot
Next, you'll need to create your custom bot that Tickets will run under. To do this, visit the Discord developer portal and press New Application in the top right:
Enter a name for your bot and press create. From here, you can change your bot's avatar:
Required Above 10,000 Users
Once your bot serves more than 10,000 users, Discord requires you to apply for privileged intents. See the Whitelabel Intents Guide.
(Step 3 of 6) Start Bot
Next, you have to submit the bot's token. This is like a password to the bot.
Keep Your Bot Token Secret
Never send this token to anyone, not even in our support server. If someone obtains this token, they have full control over your bot. If you believe your token has been compromised, immediately reset the token in the Discord developer portal and update the token on the Tickets web dashboard.
Click on Bot on the sidebar of the Discord developer portal and copy the token. You may have to click the Reset Token button before you can copy the token:
Then head over to the whitelabel section on the web dashboard. Paste the token into the Bot Token field and press Submit:
Allow Up to 10 Minutes
There may be up to a 10 minute delay for the whitelabel section of web dashboard to recognize your status. Until it does, it will lead you back to the "buy premium/whitelabel" page.
You will then be presented with a message saying that the bot is now online.
If you receive an error, make sure that you fully copied the token, not the client secret. Additionally, refresh the page and check the Error Log table for any errors.
(Step 4 of 6) Invite Bot to Server
Before you can invite the bot to your server, you must kick the main Tickets bot from your server. It is extremely important that you do this before inviting your custom bot to your server.
Do Not Skip This Step
If you skip this step, you risk losing your data. If you are having issues with this step, please contact support immediately.
To invite your whitelabel bot to your server, click the Generate Invite Link button under the Manage Bot section.
Upon clicking the button, you will be taken to the normal bot invite page - select your server and authorise. It is important that you grant the bot all the permissions that it asks for.
(Step 5 of 6) Activate Premium Perks
The last mandatory step is to activate the premium perks that come with whitelabel for your server.
Allow Up to 10 Minutes
There may be up to a 10 minute delay for the whitelabel bot to recognize the server and sync commands. Until it does, it will error when running commands. If the command errors, wait 10 minutes and try the command again.
Go to your Discord server and run the /premium command. You must select the command when it displays to you after typing. Make sure to choose Patreon since that is how you paid for the whitelabel bot. Giveaway Key is not used here.
If Patreon is not a selectable option, then your premium perks are already applied to the server.
(Step 6 of 6) Resend Your Ticket Panels
To do this you will need to delete the ticket panel messages sent by the Tickets bot. Afterwards head to our web dashboard > select your server > Ticket Panels section > 3 dot menu > press the Resend button. Repeat this for all ticket panels.
And you're done! Your bot should be ready for use.
There are a few more optional steps below, if you wish to take them.
Optional: Set Custom Status
You can optionally change the status of your whitelabel bot. Simply enter the new status on the web dashboard and press Submit.
Playing, Listening, Watching, Competing and Custom are all currently available.
Optional: Set Privacy Policy & Terms of Service Links
On the General Information tab of the Discord developer portal, you may have noticed Terms Of Service URL and Privacy Policy URL fields.
You should enter our policies here to inform users of how their data may be used.
Terms of Service: https://tickets.bot/terms-of-servicePrivacy Policy: https://tickets.bot/privacy
