Exit Survey

An exit survey is a form presented to the user after they close a ticket and leave a star rating. It lets you collect structured written feedback alongside the numeric rating.

Premium Feature

Exit surveys require Premium.

Setting Up an Exit Survey

1. Create a form containing your feedback questions.
2. Enable user feedback on the panel (the Enable User Feedback toggle in the Closing and Claiming section).
3. In the same section, set the Exit Survey dropdown to the form you created.

The next time a user rates a ticket on that panel, they will also be prompted to fill in the survey form.

Viewing Responses

When a user submits a survey response, the archive message in your transcript channel is updated with a button to view their answers.