Features

The core capabilities of the ticket system, beyond opening and closing tickets. Some of these are configured per panel in the panel editor, some under Server Settings, and a few are premium-only, as listed in the perks table.

Pages in This Chapter

Page	What it covers
Affiliate Programme	Earning premium credits by referring new users with your own discount code
Auto Close	Closing tickets automatically on inactivity, on no first response, or when the opener leaves the server
Awaiting User Response	Moving a channel-mode ticket to a separate Discord category while it waits on the user
Claiming Tickets	Letting one staff member take ownership of a ticket so replies stay focused, in channel mode
Close Requests	Asking the ticket opener to confirm their issue is resolved, with Accept and Deny buttons
Exit Survey	Presenting a form after closing to collect written feedback alongside the star rating
Forms	Collecting information from users with a modal before the ticket channel is created
API-Based Form Inputs	Populating a String Select form field from your own API so options are per-user or real-time
Knowledge Base	Publishing help articles that users can search, and that the bot can suggest when a ticket opens
Multi Panels	Combining several ticket panels into one embed with multiple buttons or a dropdown
Start Ticket from Message	Opening a ticket from any message via Discord's right-click context menu
Support Hours	Restricting when a panel accepts new tickets, with a per-day schedule and timezone
Thread Mode	Creating tickets as private threads instead of separate channels, and how the two modes compare
User Feedback	Letting users leave a star rating after their ticket is closed