Premium and Whitelabel Perks
Premium features are configured in different places across the dashboard. Colour Scheme is found under Server Settings. Auto Close, Exit Surveys, Awaiting Response Category, and Support Hours are configured per panel in the panel editor. Analytics is accessible from the Analytics page in the sidebar.
Tier Comparison
| Feature | Free | Voting Premium | Premium | Whitelabel |
|---|---|---|---|---|
| Unlimited tickets | ||||
| Automatic ticket archives | ||||
| Forms | ||||
| Ticket claiming | ||||
| Access control | ||||
| Access to autoclose | On leave | On leave | ||
| Max ticket panels | 3 | 3 | Unlimited | Unlimited |
| Panel support hours | 1 | 1 | Unlimited | Unlimited |
| Message branding removal | - | Welcome message | ||
| Access to statistics | - | |||
| Awaiting response category | - | - | ||
| Exit surveys | - | - | ||
| Customise embed colour | - | - | ||
| Live message updates on the web dashboard | - | - | ||
| Send messages directly from the web dashboard | - | - | ||
| Custom tag alias | - | - | ||
| Knowledge Base articles | 5 | 5 | Unlimited | Unlimited |
| Knowledge Base categories | 3 | 3 | Unlimited | Unlimited |
| KB auto-suggest on ticket open | - | - | ||
| Customise bot name | - | - | - | |
| Customise bot avatar | - | - | - | |
| Customise bot status | - | - | - |